Incorrect Pro-Rata Charges to Clients

I followed the instructions on the webpage to cancel/disconnect my DSTV at the end of May 2019. We decided we did not want it anymore and was too expensive.

Our account was up to date...even paid early every month.

Been receiving calls about ±R188.00 which is outstanding due to "pro-rata" - how can Multichoice charge clients for their mistake?

Finally someone called today (again) and said he will be requesting an investigation and will get back to me as soon as possible.

Please Multichoice - I did not cancel for any other reason expect I cannot afford it. I have always had excellent service from you until I cancelled.

Please sort out my issue asap.