SK
Sipho K

1 reviews | Active since Apr 2012

21 Jan 2022, 08:03

incorrect premium

please clarify debit order that went of my account 504.96, I phoned you and asked why debit order is 504.94 as its specified on the SMS as price lock with compact plus, access and over view is suppose to be 6 something .

The person I spoke to he assure me that everything on my service is in order and they wont be interrupted and asked again and again debit should go as per arranged of 6 hundred and something and he said 6 something is debited and next payment is February.

When I check 504.94 is debited, I have spent lot of money on a call which still I don't understand why I was given incorrect information.

Don't interrupt my services as I have tried to sort this out and I please don't tell me that I owe anything which might be taken on the next debit order

the money I used to phoned you should equals to the over all premium

I'm very disappointed

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jan 2022, 09:53
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards
 DStv: Hello Peter Team 
SK
Sipho K's update21 Jan 2022, 10:19
Reviewer Update
I have logged complaints previously but I didn't even receive phone call maybe that why this is happening