DM
Dineo M
1 reviews | Active since Jul 2015
01 Nov 2019, 13:07
INCORRECT PERSISTENT BILLING
I have been struggling with their incorrect billing for three months now, they debit ridiculous amount. When i call they tell me the price lock is outsourced an they do not have their numbers. I've sent countless emails and they responded with a generic email that is not unique to my problem. In one month they have deactivated and reactivated my services due to none payment, i've send proof of payment but they still deactivated again on the same month.
i regret using multichoice with a non existent customer service, i want to deactivate my services.
MULTICHOICE IS USELESS IN MY LIFE.
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Replies (2)DM
Dineo M's updateReviewer Update
02 Nov 2019, 11:44The messanger is useless as I have provided them with proof of payments but they still need more money to reconnect my services. For some weird reason we cannot speak to real people but messages that feel automated but when we installed the dish we spoke to real persons. I feel cheated. Every time they debit incorrect amounts I send an email for them to correct their mistake then they do not respond until I reverse the payment and pay what is required. My biggest regret.
DM
Dineo M's update02 Nov 2019, 11:44
Reviewer Update
The messanger is useless as I have provided them with proof of payments but they still need more money to reconnect my services. For some weird reason we cannot speak to real people but messages that feel automated but when we installed the dish we spoke to real persons. I feel cheated. Every time they debit incorrect amounts I send an email for them to correct their mistake then they do not respond until I reverse the payment and pay what is required. My biggest regret.
DStv (MultiChoice)'s replyOfficial
11 Nov 2019, 16:24Good day.
We tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Our records indicate that you have already been assisted by our Facebook team.
Let us know if you need further assistance.
We tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Our records indicate that you have already been assisted by our Facebook team.
Let us know if you need further assistance.
Best regards,
DStv (MultiChoice)'s reply11 Nov 2019, 16:24
Official
Good day.
We tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Our records indicate that you have already been assisted by our Facebook team.
Let us know if you need further assistance.
We tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
Our records indicate that you have already been assisted by our Facebook team.
Let us know if you need further assistance.
Best regards,