Incorrect package. Incorrectly charged. Horrific service.

We canceled our DSTV years ago as there has been better options. Recently we thought to try again. In May I signed up for the streaming option but I selected the incorrect package - compact - and then upgraded to premium steaming package. We then decided that we would re sign up in July for Tour de France, so on Friday paid what was due as when we upgraded in May there was a amount due - no problem . HOWEVER I was then asked to pay anther R492.73 before e could watch DSTV so stupidly paid an total R1604 on Friday night. When investigating this, DSTV is charging me for TWO packages - the compact AND premium. How does that make sense??? Yes in May we selected the wrong option, cancelled the compact to have the premium - I only have one TV and DONT have a decoder or extra view. When calling the call center on Saturday, I was put on hold for 21 minutes !!! The consultant brushed me off, didn’t care at all and at 11 when the call center closed, the call was put down SOOOOO no luck in getting help there . Digital options are just as bad - what’s app option is pointless, tried that and you wait for hours for a consultation to come “online” to help you and your app option, you cant get past the robot to get proper help, so basically No help from DSTV at all and now my only option is to travel 100KM to the Umhlanga center in DBN to try talk to a consultant to refund my money as we still can’t get DSTV on our TV - that’s how DSTV has ****** us of R1604 , no service and we can’t get the DSTV on our smart TV. So DSTV hopefully this will get your attention. We DONT a have anther tv and DID not subscribe for COMPACT but PREMIUM so I am due a refund AND need the streaming that we paid for to WORK. Can a competent staff member please help and show compassion here, as I don’t work hard for my money to be ****** of it and to pay R1604 to not receive a service I paid for is a bitter pill I will now swollen. I want my money back.