Incorrect outstanding balance provided

My DSTV was disconnected on the 15th of August and I decided to phone their Call Centre. I spoke to an agent named Yolanda and she advised me that I had an outstanding fee to pay. She explained how I had outstanding fee which I did not understand. Never the less, I decided that I will pay it. Yolanda advised me that it was R510.37 which I paid and I was reconnected. Today (the 20th of August), I woke up and my DSTV was disconnected again. I called the Call Centre and spoke to Lungile Langa, she advised that I had an outstanding fee of R348. I could not understand as I paid a few days ago. She said I paid short and I asked her to check on her notes what transpired on the 15th when I phoned in. Apparently Ayanda gave me an incorrect fee, however on her notes she said she advised me of the full fee. If she did advise of the full fee, why would I pay a lesser fee and be connected afterwards (how would I have known the fee to pay?????). This is absurd and I want Multi-choice to get to the bottom of this. I don't allow such, never!!!<br> <br> I asked Lungile to ask her supervisor to pull the relevant recording and listen to it and get back to me with findings. This needs to sorted ASAP!!!