FM
Freeman M
1 reviews | Active since Sept 2021
01 Sept 2021, 12:50
Incorrect outstanding balance
I have never dealt with such an incompete company like Dstv, ur stupid rewards teams makes an error but you want your long serving clients to pay for your incompetence. To make matters even worse you don't have the courtesy to call or email ur clients regard these missed debit orders from your side. Evelyn (supervisor) promised to call me 3 weeks back and guess what I am still waiting... Wow, I am also put on hold for an hour following up since no call back happened. I want the HOD to call me and justify this ******* of a service I've been getting with a solution to reinstate my subscription ASAP...
My contact number is ***
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Sept 2021, 18:54Hi Freeman Masilela ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Sept 2021, 18:54
Official
Hi Freeman Masilela ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
FM
Freeman M's updateReviewer Update
11 Sept 2021, 13:27I would like to thank the Customer Service Manager Harriet for resolving my complaint efficiently and effective. Thank u😊
FM
Freeman M's update11 Sept 2021, 13:27
Reviewer Update
I would like to thank the Customer Service Manager Harriet for resolving my complaint efficiently and effective. Thank u😊