Incorrect or unallocated payments but no service

I have had enough of your service, after sending pop's of the so called unallocated payment I call get reconnected then disconnected again. With all the competitors out there, you guys are still falling behind. I just want these services reconnected so I can cancel cancel. I paid in November through capitec but everytime I called I'm told about other months, I still send pop's only to get disconnected again