Incorrect online details

Item: DStv (MultiChoice)
Rating: 2
Author: gerard H

I logged a fault reference No *** on 5 August. Account No ***7 is linked to my profile which is not mine.As a result I cannot link my smartcard. I received email that the problem has been resolved. This is not so, I still cannot change my packages online.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

22 Aug 2015, 13:24

Hello gerardhs,

Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.

We confirm that we have verified you online account .Smart card *** has been linked under e mail *** as requested in your e mail.

Please be advised that due to your current DStv Package you will not be able to upgrade or downgrade your service online.

We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use any of the options any time to request the change, which we will implement on your next payment date.

You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Your support, and that of all our customers, is important to us.

Regards
Rupert

DStv (MultiChoice)'s reply22 Aug 2015, 13:24

Official