Incorrect information rendered by MultiChoice DStv from WhatsApp platform that ends up exploiting customers.

On the 7th August 2023 I enquired about a downgrade on MultiChoice DStv WhatsApp number and was told to pay R206 to be transferred to the Access package channels from Compact channels package, then I paid the R206 amount by 11h45 at the Boxer Store. By between 18h00 and 18h27 on the same day I was never connected to the Access package channels and I telephoned the relevant Call Centre for an enquiry and was assisted by Msimelelo Roloti, who assisted me and assured me that I am reconnected to Access package channels. Then yesterday the 16th of August I was disconnected and still made an enquiry through WhatsApp which told me to pay a further R216.62 to be reconnected again on top of the R206. I telephoned the relevant call centre again and further contacted them on Facebook, but was told that the I should pay the R216.62. I further asked I I were to pay that amount plus the initial R206 what package would I be offered, I was never given an answer but instructed to pay the said R216.62 of which I can't afford since I had downgraded from this month of August 2023. MultiChoice is doing this for the 2nd time to me now in a space of less than a year. I thought by being a customer at MultiChoice would offer me peace of mind but it seems I bargained for more stress and discomfort on being a customer who feels not entirely valued but exploited by the company. My kids and husban are again unable to watch their favourite tv programmes and that I'm deprived of watching the news to be up to date of what is happening on daily basis. I had been a customer at MultiChoice since 2016 till to date, but I can tell you since 2022 then late 2022 the exploitation experiences I started to undergo through misinformation from your various media platforms. I am extremely dissatisfied with the experiences that you (MultiChoice DStv) have put me through. I am highly contemplating of looking at other service provifders that would give me value for my money and peace of mind!