VLNN
Vinesh Loganathan Naidoo Naidoo
1 reviews | Active since Apr 2013
14 Sept 2015, 10:12
Incorrect information provided then disconnection.
Recieved a courtesy call from Multichoice contact centre requesting me to load a debit order on my account for my DSTV, I was advised that I was R+/-30 in arrears and advised the consultant that I will make payment on the 20th September and include my October subscription. On 13/09/2015 my service was suspended and I called the call centre and the consultant advised that I must now pay an excess of R800 for reconnection fees? If i was advised of the correct information from the onset then I would have taken appropriate action.
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DStv (MultiChoice)'s replyOfficial
15 Sept 2015, 15:34Hello Nesh213,
It is with regret that we learn of the frustration and inconvenience you have experienced with your device. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we have advised on the amount to be paid. Also the amount to be paid on the next invoice date, which has been changed as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your device. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we have advised on the amount to be paid. Also the amount to be paid on the next invoice date, which has been changed as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply15 Sept 2015, 15:34
Official
Hello Nesh213,
It is with regret that we learn of the frustration and inconvenience you have experienced with your device. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we have advised on the amount to be paid. Also the amount to be paid on the next invoice date, which has been changed as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your device. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation, we have advised on the amount to be paid. Also the amount to be paid on the next invoice date, which has been changed as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,