Incorrect information provided

To whom it may concern

I am utterly disgusted with service I received from Multichoice,on the 30th November I upgraded to a premium package but was advised that I am suppose to pay R380.00 since my account was already in credit,I was misinformed,ill-advised into a verbal agreement without proper advise.Furthermore I paid R650.00 on the 20th of December,being a good client that I am,thought to myself I paying an extra amount but to my dismay on the 25th of December I received a message that I am suppose to pay a further amount of R427.97,I again contacted the call centre to enquire but I was advised(misinformed) again that I don't owe any amount whatsoever that infact my account is in credit balance.On the 28th of December,my kids switched on the TV to watch their favorite program but my services were disconnected(such an inconvience after being advised everything was above board).It's really frustrating that I have prior communicated with three ***********/dumb people who time and time again told me I don't owe anything,that infact my account is in credit balance.However according to CPA my rights were violated due to the misinformation provided,the contract is null and void due the incorrect information disclosed.I contacted them again on the 28th im order to get an explanation as to why my services were disconneted but was again rudely assisted and given incorrect information and furthermore I asked for a contact number for complaints/customer care but I was provided with an incorrect number by Princess Buthelezi who laughed when I confronted her on the second call after I discovered the number is not working moreover she refused to escalate the call to her superior/team leader after being told on numerous occasions that he/she is not available which also reflects the level of incompetence on how an operational department can proceed with the highest level of success to their customers without any team leader available.I contacted them numerous times without any assitance.My smart ID: ********** 658,I have communicated with Lebogang,Xolani,Sifiso and lastly the dumbest consultant of them all Princess Buthelezi.On the 5th attempt my husband contacted them and it was Princess who answered the call when we confronted her with the incorrect customer number that was given to us she laughed it off----as if all of this was a joke. Therefore the all calls should be retrieved and the matter resolved urgently from the 30th of November and 28th of December.