LN
Lydia N
1 reviews | Active since May 2012
30 Oct 2017, 14:48
Incorrect information Provided
I have been told by the contact centre that my services keep getting cut off because of a technical error and they cant help me.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Oct 2017, 14:52Dear Lydia
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply30 Oct 2017, 14:52
Official
Dear Lydia
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
LN
Lydia N's updateReviewer Update
30 Oct 2017, 15:21Thank you
Kindly contact me so that I can provide you with the full details
LN
Lydia N's update30 Oct 2017, 15:21
Reviewer Update
Thank you
Kindly contact me so that I can provide you with the full details
DStv (MultiChoice)'s replyOfficial
30 Oct 2017, 15:31Dear Lydia
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have credited your account with the 3 reconnection fee's that were charged after you were given the incorrect amount to pay on the 30th September 2017. Total amount for reconnection fee's is R150.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply30 Oct 2017, 15:31
Official
Dear Lydia
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have credited your account with the 3 reconnection fee's that were charged after you were given the incorrect amount to pay on the 30th September 2017. Total amount for reconnection fee's is R150.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,