Incorrect information provided

I called Multichoice yesterday to try and prepay my account in order to avoid the price increase and qualify for the 1 month's premium saving. The consultant said that I will need to activate it today and he provided me with an amount which I agreed with.<br> <br> When I called today, I was told that my request is not possible and now I will need to pay R600 more for the year.<br> <br> Surely the call centre should be knowleageable about their product pricing or is that asking too much? I am going to escalate this to the CEO's office - Nico Meyer