INCORRECT INFORMATION GIVEN/BAD ATTITUDE TO STAFF

So on 6 Jan I phoned in from 083 382 *** number to get our outstanding balance and service reconnected again on Compact. I was advised to pay R420 which includes R108 arrears which I did. Then I was advised to pay R281 for end January as we paid a bit more. I phoned in again on 29/30 Jan *** to advise that my husband gets paid on 1st only and until when we can pay and the amount due to pay. Was advised that we only need to R281 due and must ignore the R320 showing on the DSTV message. We paid R281 on 4 Feb when my husbands salary was paid in. On 5 Feb you disconnected us. I phoned to ask why and they reconnected us again as payment was made. Then on 7 Feb disconnect us again. Phone again and tell me that R157 is still due to be paid?? Why?? Who is not doing their job?? I am refusing to pay R100 re-connection fee as someone there is clearly *********** and then the useless and very rude Thabanie and his even more rude Manager Setudi wants to give me attitudes and tell me indirectly why do I shortpay and I am wrong. I WILL NOT TOLERATE this and want this escalated high up and want all my calls listened to on all numbers and then action taken against all involved