1 reviews | Active since Jun 2014
Incorrect information given and day light *******
<p>On Sunday I got an sms stating that my account will be suspended and I will need to call the call centre to check on the outstanding. Sunday morning I called the call centre to request the outstanding balance, spoke to Prince and I was reassured that my account will not be suspended as I have no balance owing in my account.</p> <p> </p> <p>Called today (Spoke to Noluthando) after I got the sms stating that I have been suspended and I must call centre. I called and i was given a break down of the amounts which could be avoided if I got a proper communication on Sunday. I would have made an outstanding amount, to avoid this BIG charges which I can not be held liable of.</p> <p> </p> <p>I need my account to be re-looked and a better and fair fee. Now my account has been suspended which I believe I did all my best to get my account in order.</p> <p>I want my account to be re-activited today...</p>
Dear Palesa
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Palesa
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Miss P Mavundla
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your calls went straight to voice messages, we managed to leave a message for you. Upon checking your account we confirm that we have credited the R50.00 re-connection fee, your amount payable for Compact service from 11-10-2016 to 19-10-2016 will be R205.19. Should you require any further assistance, feel free to contact us.
Regards
Nesta
Best regards,
Dear Miss P Mavundla
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your calls went straight to voice messages, we managed to leave a message for you. Upon checking your account we confirm that we have credited the R50.00 re-connection fee, your amount payable for Compact service from 11-10-2016 to 19-10-2016 will be R205.19. Should you require any further assistance, feel free to contact us.
Regards
Nesta
Best regards,
Dear Miss P Mavundla
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your calls went straight to voice messages, we managed to leave a message for you. Upon checking your account we confirm that your service is active and we have credited the R50.00 re-connection fee, your amount payable for Compact service from 11-10-2016 to 19-10-2016 will be R205.19. Should you require any further assistance, feel free to contact us.
Regards
Nesta
Best regards,
Dear Miss P Mavundla
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your calls went straight to voice messages, we managed to leave a message for you. Upon checking your account we confirm that your service is active and we have credited the R50.00 re-connection fee, your amount payable for Compact service from 11-10-2016 to 19-10-2016 will be R205.19. Should you require any further assistance, feel free to contact us.
Regards
Nesta
Best regards,
Hi Nesta
You only tried to contact me once and did not try again as I can only see one miss call.
Don't you think it would have been better to leave a message that includes your direct contact details for me to return that call?
I shall wait upon your call...
Hi Nesta
You only tried to contact me once and did not try again as I can only see one miss call.
Don't you think it would have been better to leave a message that includes your direct contact details for me to return that call?
I shall wait upon your call...