incorrect information from consultants

im a debit order client from multi choice but could not qualify for the explora on credit because incompotant consultants gave me the wrong info on my account payment which led to my account that was in arrears which i didnt even know of and apparently not even multi choice!! That was until i app**** for the explora deal and they then picked it up but are now telling me it is my fault why the account has an outstanding balance. i did and paid exactly what the consultant told me to do and my dstv was even reconnected the same day and is still connected to this day. when i enquired about this their reason was that the consultant that helped me gave me the wrong info. i then went on to question them on their own policies and protocol which was a simple question like \ why is my service still activated if i had an outstanding amount due? isnt multi choice's no1 policy that you pay upfront for service otherwise it will be suspended? they could not give me any answer on this question and because of their incompetencies they deny me the opportunity to apply for the explora! so unfair and disappointing!! multi choice failed me and they dindnt even have the decency to phone back and answer!"