Incorrect information and incorrect charges.

I have requested to down grade my package using DSTV App, After that the app showed me the payment due amount, i have paid that amount. Few days later my services were disconnected. i immediately called in and i was advised that i have to pay extra R131.00, which i have paid immediately. To my suprise when i got home, some services were not working, i then called in in the morning today to enquire, i was told that i still have outstanding amount of about +-R180.00.

The lady explained that the amount also include disconnection fee, i do not understand why do i need to pay reconnection fe because i have never disconnected my services, it was not my intention to pay less amount but the app showed me the amount that i have paid.

the reason i have downgraded my parckage was because i want to save not to be paying more. but when i calculate is like i am still paying the same amount that i was previously paying.

can someone senior call me to rectify this problem because i feel that the consultant who assisted me on the phone did not sell me the right product. i feel ****** .