Incorrect Information and Bad Service

On 27th January i called in to change my payment date to 30th and was advise the new amount. I made the payment and then last week Thursday i got a message informing me on my DSTV that i should make payment by the 2nd. Yesterday morning being the 1st i wake up and my DSTV is disconnected, i spoke to first consultant she kept on telling me i am at fault and dropped the phone. The second one also pointed out a mistake and then said she would reverse the penalty fee and re-activate, which left me rather confused. I have had to waste close to R150 calling DSTV and then being told i dont know what i am talking about and being told wrong information, being inconvienced and then my service being suspended.....