EC
Elzette C

1 reviews | Active since Mar 2016

21 Oct 2016, 08:48

Incorrect information

<p>Good day, we bought an Explora last week and was connected on Sunday 16/10. We were told it can take up to 48hrs for BoxOffice and CatchUp to load/reflect. My husband phoned the call centre on Wednesday 19/10 where the call centre agent format our hard drive and told us yet again it will take 24hrs. Guess what - still no BoxOffice or Catchup! This is totally unacceptable - we paid everything but can't use all the functions. DSTV is quick to request money (extra) for new services but can't deliver!!!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Oct 2016, 09:37
Official

Dear Elzette

We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Oct 2016, 11:10
Official

Good day Elzette

Thank you for bring this matter to our attention.

Reference is made to our telephonic conversation in regards to your box office and catch Up concerns.

Please refer to your personal e mail address for more detail pertaining to your concerns.

Kind Regards

Rupert

Best regards,