LM
Leehong M
1 reviews | Active since Oct 2012
25 Feb 2016, 15:23
Incorrect Information
Hi DSTV<br> <br> I haven't paid my account for a long time now and i called to find out how much i need to pay for re-connection and i was told R1500 because last payment was reversed from the bank.<br> <br> This is incorrect because i have never gave DSTV my bank details and have never had a debit order with DSTV.<br> <br> If you want me to come back to DSTV please can you clear this up so that i just pay the subscription and Access fees which should not be more than R800 or else i just leave it as is and not reconnect thank you.
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DStv (MultiChoice)'s replyOfficial
26 Feb 2016, 12:25Hello lishonm,
Thank you for taking your time to contact us.
We confirm that the method of payment for your account is cash and not the debit order.
According to our records, your DStv service was suspended last July 2015 due to non-payment. For this reason your account has an over balance that has to be settled before the reconnection of your DStv service.
We will gladly reconnect your DStv service when the account is fully paid with the overdue balance included.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking your time to contact us.
We confirm that the method of payment for your account is cash and not the debit order.
According to our records, your DStv service was suspended last July 2015 due to non-payment. For this reason your account has an over balance that has to be settled before the reconnection of your DStv service.
We will gladly reconnect your DStv service when the account is fully paid with the overdue balance included.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Feb 2016, 12:25
Official
Hello lishonm,
Thank you for taking your time to contact us.
We confirm that the method of payment for your account is cash and not the debit order.
According to our records, your DStv service was suspended last July 2015 due to non-payment. For this reason your account has an over balance that has to be settled before the reconnection of your DStv service.
We will gladly reconnect your DStv service when the account is fully paid with the overdue balance included.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking your time to contact us.
We confirm that the method of payment for your account is cash and not the debit order.
According to our records, your DStv service was suspended last July 2015 due to non-payment. For this reason your account has an over balance that has to be settled before the reconnection of your DStv service.
We will gladly reconnect your DStv service when the account is fully paid with the overdue balance included.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,