EM
EDITH M
1 reviews | Active since Aug 2015
05 Feb 2016, 16:01
incorrect information
I have arranged a debit order with them. each month my DSTV gets disconnected. I have to phone waste my airtime and time to re-connect my TV because of their incompetence. I don't understand what is so difficult on running the debit order on the date given to them. As I speak now I have no tv and its annoying. Their call centre also doesn't seem to know what they are doing. is this their **** to get money out of their clients...disconnecting them so that they can benefit from all the re-connection fees. You service needs major restructuring.
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DStv (MultiChoice)'s replyOfficial
14 Feb 2016, 12:00Hello EDITHPHUMUDZO,
We are sorry to hear of your unpleasant experience and of the level of service you experienced in this regard.
Our records indicate that you have been assisted, debit order was activated will deduct on the 29th of each month and account was updated accordingly.
We sincerely apologise for the delayed response and for the inconvenience caused.
Should you need further assistance, please contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We are sorry to hear of your unpleasant experience and of the level of service you experienced in this regard.
Our records indicate that you have been assisted, debit order was activated will deduct on the 29th of each month and account was updated accordingly.
We sincerely apologise for the delayed response and for the inconvenience caused.
Should you need further assistance, please contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply14 Feb 2016, 12:00
Official
Hello EDITHPHUMUDZO,
We are sorry to hear of your unpleasant experience and of the level of service you experienced in this regard.
Our records indicate that you have been assisted, debit order was activated will deduct on the 29th of each month and account was updated accordingly.
We sincerely apologise for the delayed response and for the inconvenience caused.
Should you need further assistance, please contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We are sorry to hear of your unpleasant experience and of the level of service you experienced in this regard.
Our records indicate that you have been assisted, debit order was activated will deduct on the 29th of each month and account was updated accordingly.
We sincerely apologise for the delayed response and for the inconvenience caused.
Should you need further assistance, please contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,