Incorrect information

I called in to check why my debit order did not go through on my debit order date which is 20th. I was advised that my debit order is deleted and nobody advised me that. when I asked for that to be corrected I was advised that the account i will be paying R189 (my normal fees is R119) and I was told it for the reconnection fees. I disputed that as I was not aware that my debit order was deleted. the getleman told me it is corrected and I will only be charged R139(excluding the re connection fee). which I ased why is it 139 because Im being charged for 119. he said I was charged for 2 insurance and he immediately tranfered me to insurance.I spoke to Patricia there and she told me that Im billed for only one payment +my dstv subscription=119. She tranfered me back to Olga who then told me I was billed for 229. I was then trf to Khensani Team leader who said will call me back with feedback as she needed to reconcile my account-ended up not calling me cback at all. I need this sorted out ASAP.