Incorrect information -***4

Call centre agents are useless and team leaders even more use less what is the point been a team leader if you can not solve a problem. I was incorrectly advised by an agent that I can pay my subs on the 5th since if have changed my date however I still paid an amount towards the amount owing and now my services is disconnected Team leader Noluthando advised that she can not reconnect my services..... terrible attitude from both agent and team leader I work with customers and I never ever treat my clients the way we are treated ... if only we had another service provider that offered the same channels dstv will not even be in the running