XC
Xavier C
1 reviews | Active since Jun 2018
29 Aug 2018, 14:20
Incorrect information
Two months ago I was contacted by DSTV offering me an Explora on promotion as a loyal customer. I was then told that I would pay R789.00 for 24 months, and not the installment of R809.00 which I was happy paying. To my surprise I received a SMS date: 22-08-2018 saying that my account would be debited with R949.00, which it was. I used the self service to inquire on this (date 24-08-2018), no one gets back to me. Today I call in to find out whats happening, and I'm told that the additional cost is for the recording on the Explora. This was not mentioned when the offer was made. By law you as a service provider should be transparent with your prices to the consumers. Again your lack to attend to complaints is bad, I have to wait 24hrs for someone to get back to me.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Aug 2018, 15:05Dear Xavier Classie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Aug 2018, 15:05
Official
Dear Xavier Classie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Aug 2018, 14:52Good day Xavier Classie
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concern with our Price Lock department. We will be requesting a call retrieval of the sales agreement you agreed on with our sales consultant and advise you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply30 Aug 2018, 14:52
Official
Good day Xavier Classie
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your concern with our Price Lock department. We will be requesting a call retrieval of the sales agreement you agreed on with our sales consultant and advise you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
XC
Xavier C's updateReviewer Update
06 Sept 2018, 11:00I have still not received any feedback, it really shows that this is not a matter of urgency on your side. The way you treat your customers is so appalling. Please let me know how I can cancel my subscription.
XC
Xavier C's update06 Sept 2018, 11:00
Reviewer Update
I have still not received any feedback, it really shows that this is not a matter of urgency on your side. The way you treat your customers is so appalling. Please let me know how I can cancel my subscription.