INCORRECT INFOR ON WELCOME PACK CAUSED ME U HUGE CHUNK OF MONEY SPENT

INCORRECT INFOR ON WELCOME PACK CAUSED ME U HUGE CHUNK OF MONEY SPENT

I called AA to get membership on their roadside assistance and we spoke about Advantage plus membership that has 200kms and money in the wallet for towing service. On the 2nd of March 2023 I received my welcome pack with my name , surname and membership number. currently they debit my account on the 25th of every month.

On the 25th i experienced car issues on my drive from Thohoyandou to Johannesburg , I was calm and I called AA to let them know i need assistance , i give them my membership number and they advise me it belongs to someone else , a Ms Hendricks . They then give me a new membership number and say its mine however only covers me for a 100km round trip

I was stranded , had to tow my car to a different location and struggled for over 24hrs just to get the car home , This has impacted my finances negatively as i ended up spending soo much and my wellbeing together with my 4year old was compromised. i took the cover to avoid all those uncertainities and being unsafe in places im not familier with

I have sent numerous emails to find out whats happening , i spent alot of money to tow the car back in jhb , they are not responding and i need some clarity