INCORRECT INFO SENT TO ITC STILL NO UPDATE

I have requested multichoice to fix their error, they listed my name on ITC for 60 days in arrears while my account is up to date and i am paying in advance , 7 days later not a skeleton has contacted me , why are these companies messing with our lives,....THIS IS WHAT I REPORTED LAST MONTH (First Report on the 08th Dec 2015 & 2nd Report on 21 Dec 2015) I HAVE RECEIVED AUTO REPLIES THAT SOME ONE WILL CONTACT ME AND NO ONE FROM Multichoice HAS BOTHERED TO CALL ME WHILE MY NAME STILL REFLECTING ON ITC FOR 60 DAYS IN ARREARS , Is this the treatment that premium customerS get ? maybe i should just cancel my PREMIUM subscription since no cares <br>