Incorrect ID no

Hi,<br> <br> I subscribed to DSTV yesterday (07/10/15). I called the call centre this morning to enquire about payments. When the agent asked me for my ID to authenticate, she said the ID number I provided was not on the system. She then requested for my cellphone no. which worked and she was able to assist. She advised that I go to my nearest Multichoice branch to change my ID.<br> <br> I asked for the customer complaints email and sent them an email stating that I cannot go to Multichoice as it was not my mistake the the ID is incorrect. I gave the agent that was assisting me with connection the previous the correct ID and he must have made a mistake which I understand.<br> <br> The complaints department responded to my email by saying I should go to the nearest branch to change my ID. They disregarded my entire email. They told me to do exactly what I told them I couldn't do.<br> <br> If the agents can take my ID no over the phone when subscribing why can I not change my ID the same way??<br> <br> It makes no sense why I should be inconvenienced and go all the way to Centurion for a mistake that multichoice made.<br> <br> I am willing to email them a certified copy of my ID but I am not going to Centurion!