nT
ndivhuho T
1 reviews | Active since May 2012
02 Aug 2021, 09:03
Incorrect DStv Account Balance
My DStv account balance was calculated incorrectly. I have done a follow-up with DStv on the 21st of July and they advised me that someone from DStv will give me a call within 48 hours from that date. And no one has been given me a call since then and my account balance is still reflecting incorrectly.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Aug 2021, 10:06Hi Ndivhuho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Aug 2021, 10:06
Official
Hi Ndivhuho,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Aug 2021, 12:44Hi Ndivhuho,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that the package was incorrectly upgraded on one of your decoders. We have downgraded the package back and reconciling your account.
Please note that you will be paying R503.90 on the 21\08\2021.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that the package was incorrectly upgraded on one of your decoders. We have downgraded the package back and reconciling your account.
Please note that you will be paying R503.90 on the 21\08\2021.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Aug 2021, 12:44
Official
Hi Ndivhuho,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that the package was incorrectly upgraded on one of your decoders. We have downgraded the package back and reconciling your account.
Please note that you will be paying R503.90 on the 21\08\2021.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that the package was incorrectly upgraded on one of your decoders. We have downgraded the package back and reconciling your account.
Please note that you will be paying R503.90 on the 21\08\2021.
Kind regards,
DStv: Hello Peter Team
Best regards,
nT
ndivhuho T's updateReviewer Update
05 Aug 2021, 11:24Hi,
Please take note of the following:
I have subscribed for DSTV Compact (R409) and DSTV Access (R115) and the sum of the 2 subscriptions add to R524. I have made a payment of R550 last month and my expectation is to pay a balance of R498 on the 21/08/2021 (R524 - R550 + R524). Can you explain why I should pay R503.90 instead of R498, is it my problem if your system upgraded my account incorrectly?
Regards,
Ndivhuho
Please take note of the following:
I have subscribed for DSTV Compact (R409) and DSTV Access (R115) and the sum of the 2 subscriptions add to R524. I have made a payment of R550 last month and my expectation is to pay a balance of R498 on the 21/08/2021 (R524 - R550 + R524). Can you explain why I should pay R503.90 instead of R498, is it my problem if your system upgraded my account incorrectly?
Regards,
Ndivhuho
nT
ndivhuho T's update05 Aug 2021, 11:24
Reviewer Update
Hi,
Please take note of the following:
I have subscribed for DSTV Compact (R409) and DSTV Access (R115) and the sum of the 2 subscriptions add to R524. I have made a payment of R550 last month and my expectation is to pay a balance of R498 on the 21/08/2021 (R524 - R550 + R524). Can you explain why I should pay R503.90 instead of R498, is it my problem if your system upgraded my account incorrectly?
Regards,
Ndivhuho
Please take note of the following:
I have subscribed for DSTV Compact (R409) and DSTV Access (R115) and the sum of the 2 subscriptions add to R524. I have made a payment of R550 last month and my expectation is to pay a balance of R498 on the 21/08/2021 (R524 - R550 + R524). Can you explain why I should pay R503.90 instead of R498, is it my problem if your system upgraded my account incorrectly?
Regards,
Ndivhuho