1 reviews | Active since Oct 2015
incorrect double billing - still no refund
Being a Moltichoice client for over 20 years, I would think that one will look after your longstanding clients, however, not Multichoice. I have been billed the end of last month for the amount of R 1790,69, more than double what it should be. After spending hours on the phone when it happened, I was told by the consultant that it was a billing error and it will be rectified within and they will send me a letter of apology. Guess what? Nothing received to date! I am quite sure that R 1000,00 out of pocket for anyone is a lot of money and had to battle to support my family to date. But, please do not pay them a day late and you will be disconnected and to top if off, pay re-connection fees!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have informed you that the account has been reconciled and also credited. The next payment is expected to be paid on the 2nd November 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we have informed you that the account has been reconciled and also credited. The next payment is expected to be paid on the 2nd November 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,