NM
Ntsoaki M
1 reviews | Active since Jul 2018
06 May 2020, 14:23
Incorrect ***** Account Debit
My SmartCard no: ***, I am querying my account for the month of April, I was charged for an easy view subscription and reconnection and a fee for the access package, which I cancelled in January please explain why I was charged for these who reconnected it as I am 100% percent sure it was not me. Please enlighten me on the above I took a Pricelock package and added an additional decoder for extra view why would I still be charged for access that I cancelled and now easy view. Please rectify this and credit my account for May.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
06 May 2020, 14:32Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 May 2020, 14:32
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 May 2020, 16:00Hi Ntsoaki,
The DStv Access decoder was disconnected in January and it has never been reconnected after it was disconnected. Your account does not have a reconnection fee for DStv Easview.
Regards
The DStv Hellopeter Team
The DStv Access decoder was disconnected in January and it has never been reconnected after it was disconnected. Your account does not have a reconnection fee for DStv Easview.
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s reply06 May 2020, 16:00
Official
Hi Ntsoaki,
The DStv Access decoder was disconnected in January and it has never been reconnected after it was disconnected. Your account does not have a reconnection fee for DStv Easview.
Regards
The DStv Hellopeter Team
The DStv Access decoder was disconnected in January and it has never been reconnected after it was disconnected. Your account does not have a reconnection fee for DStv Easview.
Regards
The DStv Hellopeter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 May 2020, 16:00Hi Ntsoaki,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply06 May 2020, 16:00
Official
Hi Ntsoaki,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,