1 reviews | Active since Jul 2011
Incorrect disconnection of account
<p>Again total incompetence from DSTV accounts. Deactivating my subscription twice due to their own faulty system!</p> <p>I cancelled one of my subscriptions in May and DSTV system automatically reactivated the account in July. It was resolved with a consultant in August concurring it is a system error and it has been fixed on the system AND I have credit in my account. </p> <p> </p> <p>2 days ago again disconnected for outstanding account. System error again activated the subscription and now my account is in the rears. They can't activate my account if I don't pay the outstanding amount, even though it is a system error!</p> <p> </p> <p>Flipping disgrace of the incompetence of Multichoice!</p>
Dear Kevin
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Kevin
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Elna
Let me inform you of how this issue was temporally resolved. I took time off from work to go to your service centre in Randburg knowingly it will NOT be resolved via your call centre. I spent 1 ½ hours with your agent Thokozani, refusing to leave until this is resolved.
On arrival I explained the whole incident of your faulty system to Thokozani. She looked on your system and agreed with me it was a system error where by my cancelled Compact subscription was for no reason reactivated at the beginning of July, and she need to get authorisation from her line manager Mastidiso to reverse the charges. After approximately 25 min she arrived back with the response Mastidiso won’t authorise, they have to investigate. I asked to see Mastidiso as I am not leaving and I’m well aware of DSTV’s appealing customer service trying to resolve issues relating to accounts.
With a lot of unnecessary attitude did Mastidiso say she must listen to the recording of 6 August to check if I did not ask the consultant to activate the wrong subscription. I AGAIN explained the system reactivated the cancelled subscription at the beginning of July! Why do you want to listen to a conversation from August if the incident in dispute happened in July? I could see this was way too complicated for her to understand, maybe if she dropped her attitude and actually listen to a client she might understand! This is how *********** your line manager is!!
Again I waited almost 45min whereby Thokozani returned, for the first time being friendly, informing me they will authorise the reversal. I asked did they listen to the call? NO, THEY CAN’T FIND IT!!! ARE YOU KIDDING ME????? NO recording and your *********** line manger does not even have the decency to come speak to me or explain. I waited again for Thokozani to get more authorisations from other sections, again I refused to leave until the system display the reversal, 30 minutes later!
- In total 1 ½ to resolve an issue caused by Multi Choice system!
- Multi Choice forcing me to make payment knowing their own system is at fault!
- Dealing with *********** line managers with attitude!
- No recording of phone calls made to service centre!
This is the pathetic service Multi choice provide to customers! You should pay more attention improving customer service!!!
Elna
Let me inform you of how this issue was temporally resolved. I took time off from work to go to your service centre in Randburg knowingly it will NOT be resolved via your call centre. I spent 1 ½ hours with your agent Thokozani, refusing to leave until this is resolved.
On arrival I explained the whole incident of your faulty system to Thokozani. She looked on your system and agreed with me it was a system error where by my cancelled Compact subscription was for no reason reactivated at the beginning of July, and she need to get authorisation from her line manager Mastidiso to reverse the charges. After approximately 25 min she arrived back with the response Mastidiso won’t authorise, they have to investigate. I asked to see Mastidiso as I am not leaving and I’m well aware of DSTV’s appealing customer service trying to resolve issues relating to accounts.
With a lot of unnecessary attitude did Mastidiso say she must listen to the recording of 6 August to check if I did not ask the consultant to activate the wrong subscription. I AGAIN explained the system reactivated the cancelled subscription at the beginning of July! Why do you want to listen to a conversation from August if the incident in dispute happened in July? I could see this was way too complicated for her to understand, maybe if she dropped her attitude and actually listen to a client she might understand! This is how *********** your line manager is!!
Again I waited almost 45min whereby Thokozani returned, for the first time being friendly, informing me they will authorise the reversal. I asked did they listen to the call? NO, THEY CAN’T FIND IT!!! ARE YOU KIDDING ME????? NO recording and your *********** line manger does not even have the decency to come speak to me or explain. I waited again for Thokozani to get more authorisations from other sections, again I refused to leave until the system display the reversal, 30 minutes later!
- In total 1 ½ to resolve an issue caused by Multi Choice system!
- Multi Choice forcing me to make payment knowing their own system is at fault!
- Dealing with *********** line managers with attitude!
- No recording of phone calls made to service centre!
This is the pathetic service Multi choice provide to customers! You should pay more attention improving customer service!!!