Incorrect disconnection and disgusting customer service

Dear, Im writing this complaint with a heavy heart and to the utmost disgust by the service received at this company. During the month of September my account was disconnected and then reconnected over 6 times because of an error on your side. The amount of calls and not to mention the rate per minute of your calls , i had to chase of you to connect me as payments were received on time. We have the dstv compact, agreed and price paid R399, Every dambn month charges for re connection fee is added and Lord help me but this is not right. Now September is done and we made sure to pay on the 01st October however we suppose to pay as per our contract 3rd of October R400. Tjis morning 09th OCTOBER 2019 we disconnected again. Im lost for words and im not sure what seem to be the problem and i called this morning again. The lady told again of R190 outstanding *** we have the compact package idiots. How do you get to that outstanding amount if were were still connected on the last day of September, this is total BS.. If asked top speak to a manager they always in a meeting.. Im also in customer service , but what you get from DSTV-Multichoice for service is outrageous and disgusting. I hope you sort this issue out and reconnect my service . If not i will have to terminate my contract as Snowball has package for unlimited Wifi at almost the same porice of my compact payments.

Name of account holder William Lindoor /26 hahnstreet , Idasvalley, Stellenbosch.