KR
Kat R

1 reviews | Active since Nov 2015

11 Feb 2018, 02:15

Incorrect disconnection and Billing

From the beginning of January, multichoice decided that they will disconnect my service whenever they want to. I always pay my account on the last day of the month(R890) for premium service and they claim that i do not make payments.

For the past two months i have been experiencing this and they charge me for every reconnection fee which i am also not liable for. everytime they do this, they ask for proof of payment, which i provide, but i still get charged AND FREQUENTLY DISCONNECTED.

I WANT MY MONEY BACK !!! YOU CAN HAVE YOUR SERVICE BAC****

PLEASE STOP ABUSING CONSUMERS AND PROVIDE THEM WITH THE SERVICE THEY PAY FOR.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Feb 2018, 08:48
Official

Dear Kat

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team