1 reviews | Active since Aug 2015
Incorrect disconnecting of service
On the 25th July I made a call to Multichoice regarding our service that was disconnected. I spoke to Chane Dortley and she requested that we email her the error message. I was than told that the payment does not reflect same day on their system. Services were reconnected on the same day(25th July). The following day 26th services was disconnected again. I was than transferred from pillar to post costing me more than R100 worth of airtime. No one could assist me with regards to my query. when I called again for the 4th time, and requested to speak to Chane as she was the one handling the query, Services was than reconnected AGAIN, but Extraview functionality is still not available. On the 2nd August I called again, but was put on hold for more than 15mins in which the call was disconnected due to my airtime that was finished. I've email my query to the following people (,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert