LM
Lorraine M
1 reviews | Active since Nov 2014
30 Jan 2017, 11:01
Incorrect Details Captured
<p>When i signed up for DSTV i went about it via telephone and the person that assited me at the time captured my details incorrectly. I have been trying to sign up for selfhelp services online bbut because my ID is incorrect and now when i called DSTV i was informed i need to go to Randburb. I did not go to Randburg when i sihned up for it and now why should i be inconvenienced about an error that one of their staff members has made. When i asked the agen why cant they send a request throughj to Randburg she told me they will not do that and when i asked the supervisor she refused to gib=ve her the phone. My thing is you made the error and you should fix it so i can enjoy the benefits that you provide without the staff giving me attitude. </p>
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
30 Jan 2017, 12:11Dear Lorraine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jan 2017, 12:11
Official
Dear Lorraine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jan 2017, 13:04Good Day Lorraine
We are unable to get hold of you to discuss your query.
Kindly provide us with your Multichoice customer number privately for further assistance :
We await your response.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply30 Jan 2017, 13:04
Official
Good Day Lorraine
We are unable to get hold of you to discuss your query.
Kindly provide us with your Multichoice customer number privately for further assistance :
We await your response.
Regards
Elna
Best regards,
LM
Lorraine M's updateReviewer Update
30 Jan 2017, 18:35Good day
Thank you for feedback, I was in meetings today. As request see below for request info:
- *** LN Mahlangu
Regards
LM
Lorraine M's update30 Jan 2017, 18:35
Reviewer Update
Good day
Thank you for feedback, I was in meetings today. As request see below for request info:
- *** LN Mahlangu
Regards
DStv (MultiChoice)'s replyOfficial
31 Jan 2017, 13:58Good day Lorraine
Thank you for your prompt response. We tried contacting you at 1:30 pm to no avail.
As part of the procedure, we need to adhere to after information was incorrectly captured is that we need documentation for verification, it is the reason why you were referred to one of our service centres.
Kindly refer to your personal email [***] and respond with the required documentation for further assistance.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply31 Jan 2017, 13:58
Official
Good day Lorraine
Thank you for your prompt response. We tried contacting you at 1:30 pm to no avail.
As part of the procedure, we need to adhere to after information was incorrectly captured is that we need documentation for verification, it is the reason why you were referred to one of our service centres.
Kindly refer to your personal email [***] and respond with the required documentation for further assistance.
Regards
Elna
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Feb 2017, 10:27Good day Lorraine
Thank you for trusting us with your query.
We understand that our Client Liaison team were touch with you and they have updated your information accordingly.
Please let us know if there is anything that we can assist you with in future.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply07 Feb 2017, 10:27
Official
Good day Lorraine
Thank you for trusting us with your query.
We understand that our Client Liaison team were touch with you and they have updated your information accordingly.
Please let us know if there is anything that we can assist you with in future.
Regards
Elna
Best regards,
LM
Lorraine M's updateReviewer Update
08 Feb 2017, 07:47Thank you so much for assisting me and to every one that tried to call me and was patient to try again yall are awesome!!!!
LM
Lorraine M's update08 Feb 2017, 07:47
Reviewer Update
Thank you so much for assisting me and to every one that tried to call me and was patient to try again yall are awesome!!!!
DStv (MultiChoice)'s replyOfficial
13 Feb 2017, 19:11Dear Lorraine
You're welcome.
Best regards,
DStv (MultiChoice)'s reply13 Feb 2017, 19:11
Official
Dear Lorraine
You're welcome.
Best regards,