INCORRECT DEBITS AND FAILURE TO CREDIT CUSTOMER

Multi Choice debited my account by an amount of R800-04 on 20/07/2015. I had paid in advance for my subscriptions in March 2015 so they should not be debiting me unless I requested additional services. A query was lodged on 21/07/2015 and the call centre agent , Puleng said that the matter has been escalated to her team leader as she could not figure out what the debit was for. A follow up was made on 23/07/2015 with Puleng who said that her team leader was still busy with matter. By lunchtime on 24/07/2015 there was still no feedback. After spending an hour on the phone with Multi Choice I established that the R800-04 was debited in error due to their system upgrade. During this enquiry I also established that there was an overcharge close to R500-00 on the annual payment that I made. I lodged a formal complaint via Sello Mothoa about the team leader who failed to do his job timeuosly and requested that the refund of R800-04 be credited to my account while they are reconciling my account for the credit due to me on the annual payment overcharge. To date I did not receive the credit of the R800-04 and feedback regarding the annual payment overcharge credit. DISGUSTING SERVICE