Incorrect debiting of Account

I attempted upgrade my package to premium and was told that we have to go to pick n pay to make a payment or do an EFT payment into an ABSA account prior to obtaining the premium package. (This is fair as per the terms and conditions but opens up risk to deposits being made into other individuals accounts).<br> <br> A third option, to pro rate the amount and debit my account was apparently not possible anymore after the new system was implemented. Money (R818) was subsequently taken out of my account without my consent which occurred after the payment date. Even after this debit was done, I did not receive the services for the premium subscription!<br> <br> My account was in credit when I called the call center, but the money should never of been debited in the first place. If I didn't call I would not know what's happening. <br> <br> The new DSTV processes around upgrading of packages seems to of taken a step back and has became tedious, People rather not upgrade anymore since its such a pain. It's easier to downgrade. There has to be easier ways to instantly upgrade as it was done in the past (Without travelling to a Pick n Pay, really???). Move with the times, not back in time.