incorrect debited on my account and my car insurance debit was not met only found out today when i called my insurance for accident claim and they said i didnt pay

Multichoice debited R1500 instead of R549 form my account , becaue of that the premium for the car insurance was not met, I ws not aware of this only today when i submitt the calim to the insurance becasue my car was involved in the accident then the iunsurance told me I didnt pay, when i go to the bank only to find that multichoice took all the money for other debits,

I want them to pay for my car to be fixed, I want them to get me a hired car to use when the car is still in for repairs. Every month i call multichoice more tha 5 times , I also fax them proof of payment when Ive done the payment . I want them to do the print out of how many times i have called mutlichoice begging them to sort out this problem. Im up to date with my payments, everytime when you call them they say the matter will be escallated and look what happened now, im not going to suffer becasue of their incompetence. Im prepared to take this matter further , im not going to allow them to do this to any other customer.

my id number - ********** 375088 my email address - ********** my contact number - ********** 863