DH
Dave H
1 reviews | Active since May 2011
18 Mar 2015, 10:48
Incorrect debit reversal
everything related to my complaint can be found in reference *** , but here's summary<br> - end January had my lightning damaged HD PVR exchanged at Randburg. Same model PVR and same SIM card.Have Insurance<br> - January subscription R99 higher than usual so phoned call centre.Told it was 'admin charge' for the decoder swap but that it would be reversed<br> - Feb debit not reduced so phoned again.Told that journal reversal was rejected (no reason) and that someone would get back to me<br> - heard nothing so sent email to Enquiries and received immediate response apologising for inconvenience and that revised statement would be sent shortly<br> - sent reminder yesterday to which reply came in ' reversal has been rejected as it needs to done by the Branch where it was processed' - with no further comment <br> <br> I dont see why i need to go to Randburg Branch is person to get this sorted out. <br>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Mar 2015, 12:54Hello Dave H,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the R99.00 has been credited to your DStv account as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the R99.00 has been credited to your DStv account as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply18 Mar 2015, 12:54
Official
Hello Dave H,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the R99.00 has been credited to your DStv account as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the R99.00 has been credited to your DStv account as requested.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,