Incorrect Debit Order - Reversal of Funds

Njabulo, Prince, Mojalesa, Adelaide, Siphomandla Masinga. ***********, failed to resolve complaints, debit done in error, called daily over a week period, 4 - 5 days to refund then 4-8 days to refund, promised a call back from Team Lead, no call received, spent hours in total on the phone trying to get my money back, poor service, ***********. After holding on for approximately 30 mins I spoke to Siphomandla, who remembered my issue but failed to call me, who clearly understands customer service but fails to enforce it, for reasons unknown to himself and I. I have now planned out a resolution with specific times and dates for him to call me and have requested his manager Aesha Tandy to get in contact with me... Lets see how it goes... Extremely frustrated, spent a lot of time and money on calls for an amount of R600 to be refunded!!! Is it really worth it at the end of the day???