RW
Ruan W
1 reviews | Active since Dec 2019
16 Dec 2019, 13:10
Incorrect debit order refunded short
Dstv incorrectly debited my bank account 2 months after I canceled my subscription. Then they short refund me and now the remainder of the credit they have placed on my closed account, because they do not refund amounts under R70 The staff at the service desk is mostly completely useless, it has taken more than a month of following up to get to this point.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
18 Dec 2019, 08:34Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Dec 2019, 08:34
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Dec 2019, 09:06Hi Ruan W,
Kindly accept our apology for the amount that you were refunded.
Please be advised that we cannot refund the amount of R6.13 as the system does not allow a refund of below R70.00.
We can however transfer the credit to a different DStv account.
Kind regards
DStv: Hello Peter Team
Kindly accept our apology for the amount that you were refunded.
Please be advised that we cannot refund the amount of R6.13 as the system does not allow a refund of below R70.00.
We can however transfer the credit to a different DStv account.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Dec 2019, 09:06
Official
Hi Ruan W,
Kindly accept our apology for the amount that you were refunded.
Please be advised that we cannot refund the amount of R6.13 as the system does not allow a refund of below R70.00.
We can however transfer the credit to a different DStv account.
Kind regards
DStv: Hello Peter Team
Kindly accept our apology for the amount that you were refunded.
Please be advised that we cannot refund the amount of R6.13 as the system does not allow a refund of below R70.00.
We can however transfer the credit to a different DStv account.
Kind regards
DStv: Hello Peter Team
Best regards,
RW
Ruan W's updateReviewer Update
11 Jan 2020, 02:56So you are basically ********* ............
This is pathetic that the consumer must bear the loss due to your mistake/incompetence.
The amount is not an issue at all, it is the principal of ethical behavior. Not being able to correct a mistake on your side after you acknowledged it, I would say is pretty ********* corporate behavior.
This is pathetic that the consumer must bear the loss due to your mistake/incompetence.
The amount is not an issue at all, it is the principal of ethical behavior. Not being able to correct a mistake on your side after you acknowledged it, I would say is pretty ********* corporate behavior.
RW
Ruan W's update11 Jan 2020, 02:56
Reviewer Update
So you are basically ********* ............
This is pathetic that the consumer must bear the loss due to your mistake/incompetence.
The amount is not an issue at all, it is the principal of ethical behavior. Not being able to correct a mistake on your side after you acknowledged it, I would say is pretty ********* corporate behavior.
This is pathetic that the consumer must bear the loss due to your mistake/incompetence.
The amount is not an issue at all, it is the principal of ethical behavior. Not being able to correct a mistake on your side after you acknowledged it, I would say is pretty ********* corporate behavior.