Incorrect debit order deducted. *********** staff.

Customer number:***0

I have been a loyal paying client for DSTV for more than a decade now. I have been paying my account religiously so over this time. My premium has always been R872, however to my surprise on the 20th November (debit date), I was charged R986. 18.

I contacted their useless call center, who could not clarify the reason why the debit order went up. I spoke to a lady by the name of Jono or Jonas on the 21 November 2021, who assured me that she had escalated the matter to her billing department as I still had 24 months on my contract and would contact me on the 22 November 2021. As I am writing this review, I have not received any call from her, nor anyone from Multichoice.

Is this how you treat clients that you had over ten years in your books?????? What irritates me is that the consultants don't seem to know what is actually going on with my contract.

Desired Outcome: Can someone who is actually competent, contact me and tell that they will reverse the incorrect debit order taken or else I will cancel everything and move over to Netflix. DSTV is fading away anyway.