ZC
Zubeida C
1 reviews | Active since Dec 2014
26 May 2015, 17:01
INCORRECT DEBIT ORDER AMOUNT & WORST SERVICE
Last month I subscribed for the Explora and my 1st debit order amount was over-inflated by almost R1,000. I have been trying to get my refund for the last 3 weeks by calling the call centre weekly (sometimes 3 times a week) and emailing customer service. But the std reply is that they are unable to assist as my package falls under the DPP department and they can only escalate the matter to that department who will contact me. My emails went unanswered and no one returned my calls.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
30 May 2015, 11:09Hello Zubeida_Cader,
Our records indicate that your debit order for the month of April was returned unpaid for the amount of R1634.80 .
On the 26 May 26 May 2015 , a reversal was done on the account for the amount of R1704.76 which decreased the balance owing on the account .
You were then left with an amount of R1608.00 owing on the account of which you paid R660.00.
We also did a reversal on the access fee for the amount of R5.33 and R80.00 which brought your balance owing to R862.67.
We apologise for any inconvenience caused.
Regards
Tessa
Our records indicate that your debit order for the month of April was returned unpaid for the amount of R1634.80 .
On the 26 May 26 May 2015 , a reversal was done on the account for the amount of R1704.76 which decreased the balance owing on the account .
You were then left with an amount of R1608.00 owing on the account of which you paid R660.00.
We also did a reversal on the access fee for the amount of R5.33 and R80.00 which brought your balance owing to R862.67.
We apologise for any inconvenience caused.
Regards
Tessa
Best regards,
DStv (MultiChoice)'s reply30 May 2015, 11:09
Official
Hello Zubeida_Cader,
Our records indicate that your debit order for the month of April was returned unpaid for the amount of R1634.80 .
On the 26 May 26 May 2015 , a reversal was done on the account for the amount of R1704.76 which decreased the balance owing on the account .
You were then left with an amount of R1608.00 owing on the account of which you paid R660.00.
We also did a reversal on the access fee for the amount of R5.33 and R80.00 which brought your balance owing to R862.67.
We apologise for any inconvenience caused.
Regards
Tessa
Our records indicate that your debit order for the month of April was returned unpaid for the amount of R1634.80 .
On the 26 May 26 May 2015 , a reversal was done on the account for the amount of R1704.76 which decreased the balance owing on the account .
You were then left with an amount of R1608.00 owing on the account of which you paid R660.00.
We also did a reversal on the access fee for the amount of R5.33 and R80.00 which brought your balance owing to R862.67.
We apologise for any inconvenience caused.
Regards
Tessa
Best regards,