CP
Charlene P
1 reviews | Active since Jun 2016
11 Nov 2016, 11:50
INCORRECT DEBIT ORDER AMOUNT
<p>Have called DSTV to query a large amount that has been debited off my account 3 times now. Still waiting for someone to get back to me. The last clerk told me I am being debited for a decoder that I did not purchase???? How is this possible??????????? They now owe me R1 197.94, but I am sure it wont be sorted by the next debit date. I was short for my other debit orders - so I have been penailsed for that - how do I get my money back??? </p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Nov 2016, 12:32Dear Charlene Du Plessis
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply11 Nov 2016, 12:32
Official
Dear Charlene Du Plessis
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Nov 2016, 09:50Dear Charlene Du Plessis
We spoke to Mr Du Plessis today, advised him that we will require Proof of Payment in order for our finance team to trace the extra amount debited as only R 893.50 reflects on our end.
Please send the required proof of payment to ***. You will receive a case reference number which we will need to trace your proof of payment. Kindly reply with the case number as soon as you have received it.
We await your response.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply12 Nov 2016, 09:50
Official
Dear Charlene Du Plessis
We spoke to Mr Du Plessis today, advised him that we will require Proof of Payment in order for our finance team to trace the extra amount debited as only R 893.50 reflects on our end.
Please send the required proof of payment to ***. You will receive a case reference number which we will need to trace your proof of payment. Kindly reply with the case number as soon as you have received it.
We await your response.
Regards
Elna
Best regards,