INCORRECT DEBIT ORDER AMOUNT

I WAS INCORRECTLY DEBITED ON 1 AUGUST 2015. WHEN I QUERIED ON THE SAME DAY I WAS TOLD 7-14 DAYS REFUND. I CALLED AFTER THE PERIOD AND WAS TOLD I WAS INCORRECTLY INFORMED AND IT IS 30 DAYS. AFTER 30 DAYS I WAS TOLD 40 DAYS. I WAS THEN TOLD IT WAS APPROVED ON THE 6TH SEPTEMBER AND IT WILL TAKE 7-14 DAYS TO RECIEVE THE REFUND. I CALLED TODAY (29.09) AND WAS TOLD I WAS REFUNDED ON 6TH AUGUST. I WAS THEN TOLD THAT THE TEAM LEADER WILL CALL ME IN THE NEXT FEW MINUTES WITH A CONFERENCE CALL TO MY BANK. ITS BEEN HOURS NO CALL<br> BE AWARE OF DSTV AND DEBIT ORDERS. ITS HAPPENED TO A FEW PEOPLE I KNOW<br> TOTALLY DISSAPPOINTED