INCORRECT DEBIT ORDER

<p>Previously in my house hold there was a PVR and extra view under the COMPACT plan. This contract was under my father’s name. At the beginning of September I app**** for the PRICELOCK contract and asked Multichoice for a change of ownership so that I now become the account holder and my father’s account is closed. This was done and I had to pay an amount of R 358.33 which was the settlement for my father’s account. Multichoice therefore had to debit my account on the 2nd of every month with an amount of R535.00 only which is the PRICELOCK monthly subscription. A debit order went through my account yesterday for an amount of 890.00 I call Multichoice this morning and I am told that the credit of R358.33 is still sitting on my profile it was never transferred as promised. I am also told that this credit can only be refunded after 14 w</p> <p>Previously in my house hold there was a PVR and extra view under the COMPACT plan. This contract was under my father’s name. At the beginning of September I app**** for the PRICELOCK contract and asked Multichoice for a change of ownership so that I now become the account holder and my father’s account is closed. This was done and I had to pay an amount of R 358.33 which was the settlement for my father’s account. Multichoice therefore had to debit my account on the 2nd of every month with an amount of R535.00 only which is the PRICELOCK monthly subscription. A debit order went through my account yesterday for an amount of 890.00 I call Multichoice this morning and I am told that the credit of R358.33 is still sitting on my profile it was never transferred as promised. I am also told that this credit can only be refunded after 14 working days. My question is whose fault is this I did all I was supposed to do and on time, why is their negligence affecting me financially? I am reversing this debit order if I am not refunded before Friday.</p> <p> </p> <p> </p> <p>orking days. My question is whose fault is this I did all I was supposed to do and on time, why is their negligence affecting me financially? I am reversing this debit order if I am not refunded before Friday.</p> <p> </p> <p> </p>