1 reviews | Active since Sept 2009
INCORRECT DEBIT ORDER
MULTICHOICE<br> IN DEC 2015 I CHANGED MY SINGLE DECODER OF R699 TO YOUR SPECIAL R899 FOR 24 MONTHS EXPLORA AND I AM USING MY OLD DECODER FOR XTRA VIEW AS WELL. 15 DEC 2015 I WAS DEBITED BY YOU FOR R1 475.00 THIS IS INCORRECT... AFTER LOTS AND LOTS AND LOTS OF MY TELEPHONE MULTICHOICE AND SPEAKING TO KAZILLIONS OF PEOPLE IT IS STILL NOT SORTED.<br> <br> FROM THE 15TH JANUARY ONGOING ON A DAILY BASIS I HAVE PHONED MULTICHOICE TO SORT THIS OUT...TO DATE I AM STILL GOING TO BE DEBITED FOR R149 ON THE 15TH FEB 2016. WHILE I WOULD LOVE TO PAY THIS AMOUNT, IT IS INCORRECT AND MULTICHOICE WILL STOP MY DSTV AFTER THE 15TH AND I WILL HAVE TO PAY A RECONNECTION FEE AND ALSO THE BALANCE OF WHAT I SHOULD BE PAYING...<br> <br> WHAT IS SO DIFFICULT TO CHANGE A DEBIT ORDER AMOUNT...MY HANDS ARE TIED AS THE DEBIT ORDER IS PROCESSED BY MULTICHOICE...<br> <br> HELP ME SOMEONE...PLEASE PLEASE PLEASE
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
