INCORRECT DEBIT NOT CORRECTED SINCE 05 JUNE 2020

On 05/06/2020, DSTV had a financial systems glitch and incorrect debits were processed on the incorrect customer profiles, mine was one of them. They then chose to cut my services the same day as an incorrect amount was outstanding. Contacted them and they reconnected my service. Then on the 23/06/2020 I was advised that an incorrect amount was going to be debited from my bank account. Checked my profile and noted that the amounts from the 05/06 glitch were not reversed and they charged me a re-connection fee. Contacted them and was advised that this will be corrected and extra amount will be transferred back to my cheque account once amount is received by DSTV. Since then I have spoken to Muzi & Sizo and the R 700 incorrect debit has not been reversed but the reconnection fee has. Checked my profile again today and still the same. I would like this account to be sorted out before you debit the incorrect amount from my bank account again.....this is F R A U D. Do I need to refer this matter to ICASA for review???