Incorrect Debit Amounts

<p>I got the Explora Decoder in August. It wasnt the end of the month yet, so I was in credit for those last couple of days. They debited my account double!! Once for the normal price + once for the new Explora contract. I contacted Multichoice to query this and was given a big story as to the reason. So the accounts department already sent through payment for the previous contract before the new contract debit order was sent. Nevertheless, I told them it's fine. No need to credit me back the overpaid amount, but for the next 2 months, my credit amount (WHICH IS OVER R1500!!!!!!!!!!!!!!!!!!!!!!) will gradually come down towards my subscription. Thats what they also explained to me!!!!! But since then (September & November!!!!!!!) the incorrect amounts were deducted!!! I had to go again on the 28th of October and use MY AIRTIME to sort out THEIR MISTAKES!!!! I was on the phone for almost 20 minutes!!!!! I used up R50 worth of airtime!! And in that whole time, my problem was still not sorted out!!! I was told that the accounts department is closed and taht I would receive an email to indicate that the query has been logged with the accounts department. The lady said she would have it sorted out on the following Monday. (31 October) We are now on 16 November and I havent received any feedback or email or text or anything!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I demand taht someone phones me back urgently to resolve this mess!!! I am also demanding that Multichoice credit me for my R50 airtime I spent with no resolution!!!!!! Because taht was MY MONEY down the drain!!!!!!!! I spent a hell of a lot of money on DSTV every single month!! I refuse to spend anything more to rectify their poor system's mistakes!!! PHONE ME BACK AND CREDIT ME AN EXTRA R50 ON MY DSTV ACCOUNT WHICH IS STILL IN CREDIT WITH ALMOST R1000!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>