Incorrect debit
I have been debited over R385 and i have been told by one of the agents that it was the system that generated that debit order. Thats totally unacceptable because I always pay my account almost every month without any problems
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Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Jul 2018, 07:23Dear Calvin Mzwenhlanhla Mabaso
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv Hello Peter admin team
Best regards,
DStv (MultiChoice)'s reply03 Jul 2018, 07:23
Official
Dear Calvin Mzwenhlanhla Mabaso
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv Hello Peter admin team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Jul 2018, 13:40Good day Calvin
Thank you for contacting us.
May I take this opportunity and apologise for your inconvenience.
Our records show that you have been assisted and the refund is processed.
Kindly expect communication from our finance team within three to five working days. This will be confirmation regarding the status of the refund.
Once again, thank you for bringing this matter to our attention. Your feedback is important to us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply03 Jul 2018, 13:40
Official
Good day Calvin
Thank you for contacting us.
May I take this opportunity and apologise for your inconvenience.
Our records show that you have been assisted and the refund is processed.
Kindly expect communication from our finance team within three to five working days. This will be confirmation regarding the status of the refund.
Once again, thank you for bringing this matter to our attention. Your feedback is important to us.
Kind regards
Dinah
Best regards,